What are your Monthly Fixed pricing plans based on?

Our Monthly Fixed plans are based on emails sent per month. We only charge you for the number of emails you send per month; we do not charge based on the number of contacts/ subscribers you have within your account. We believe our customers prefer to have more subscribers, thus being charged by the number of contacts limits your opportunity to build your mailing lists.

Why do you charge by per email sent and not per subscriber?

Most of the time, email marketers do not send emails to all their subscribers but choose a more targeted approach. So a better option for you is to only pay for what you send, and not for the number of subscribers you have. This will allow you to build your subscriber base and target more specific audiences. Also, by charging you based on the number of subscribers you have, you will not be able to have a fixed monthly bill – your bill will be based on your previous month’s subscriber count. This makes it difficult for you to control your email campaign budget.

Note: while we allow you to have unlimited subscribers, all your subscribers must be permission-based subscribers. We take serious action against customers who purchase or rent lists and send their campaigns through eConnect Email.

Why is your Pay As You Send package more expensive than your monthly package?

Our Pay As You Send email credits do not have any expiration dates. For example, if you were to purchase 10,000 credits and send 5,000 emails in the first month, your credit balance of 5,000 will be brought forward to the following months until you fully utilize your credits. This package is good for email marketers who do not send emails often but would like to use an email marketing service.

Also, Pay As You Send users will enjoy the same benefits as our Monthly Fixed Plan users, so they can expand their pool of permission-based subscribers and start their campaign sending once they have enough subscribers. Users can also upgrade to our Monthly Fixed Plan once they start sending regularly.

I don’t have a credit card. Can I still use your service?

Currently we only accept credit card payments, this keeps our billing department from having to track down monthly checks. If you are on a Monthly Fixed Plan your credit card will automatically be billed on the first of the month, based on your subscription level, and an emailed receipt of the charge will be sent to you.