Personal information (and your customer information) will be kept strictly confidential at all times. It is never sold, given away or shared with anyone unless we're required to by law. We do not send promotional messages to you unless you explicitly request to receive them.
In order to use eConnect Email, you must first complete the Free Trial registration form and create a user name and password. During registration, you are required to give contact information such as name and email address. We use this information to send you a confirmation link, used to activate your account.
We never touch your customer lists.
Your recipient lists are stored safely on our servers. We do not, under any circumstances, steal your list, contact your list, market to your list, sell your list or share it with any other party, unless required to by law. Your recipient list is kept strictly confidential. Only carefully selected, authorized personnel have access to view system accounts and campaigns for customer service and abuse-monitoring purposes only.
We will send you transactional and mandatory emails.
These are the types of emails you can expect to receive from eConnect Email if you become a client of ours:
Email Receipts: When you use your credit card to place an order with eConnect Email, you will receive an email receipt for your purchase.
Account Termination: If you have not logged into eConnect Email's system for six (6) months, your account is considered "dormant." To keep our system clean, we periodically send follow-up emails to dormant accounts with a link allowing them to permanently shut down their accounts.
System Alerts: All registered and active eConnect Email user accounts may receive mandatory "System Alert" messages which usually consist of planned outages, system improvements that may directly affect your account, product updates and all other relevant information to your account. Our System Alert messages are brief and non-promotional in nature and we promise to keep them as boring as possible.
Free trial reminders: If you sign up for a free trial but never activate your account or log in, we may send an automatic follow-up email within a few weeks. This is in case you never got your login instructions the first time.
Automated responses: If you submit a help ticket to eConnect Email, our system might automatically send you a brief survey email requesting your feedback on how your issue was resolved. We use this information to improve our customer service. Submitting a help ticket does not add you to any mailing list.
Promotional Emails: From time-to-time, we send out a monthly email newsletter to registered users who affirmatively select the "opt-in" checkbox in their account settings for "Yes, send me eConnect Email News." We do not automatically send this newsletter to all users. If you opt-in and then later change your mind, there are two ways to opt-out. One is to click the unsubscribe link that we include in every newsletter and the other is to login to your eConnect Email account and un-check the appropriate box.
We do not share your personally identifiable information with any 3rd parties. When you visit our website, we don't automatically collect any personally identifiable information about you. The cookies we place do not personally identify visitors on our website unless the visitor is a registered user of eConnect Email. We temporarily store session information, so that registered users do not have to login every time they visit the site.
We place temporary cookies on web pages so that we can see how visitors use our website, but they do not personally identify users. We use this information to improve our web site experience.
We place a transparent tracking bug on certain web pages to track the performance of online ads placed on other websites. The trackers do not personally identify any visitors to our website. They simply tell us about the performance of our online advertising. We do not partner with or have special relationships with any ad server companies.
When we send emails to our own registered eConnect Email customers, we'll sometimes track who opened and who clicked. We do this to measure the performance of our email campaigns and to improve our offerings to specific customer segments.
If you are a eConnect Email client and your personally identifiable information changes or if you no longer desire our service, you may update your account or deactivate it in the Account Settings area in eConnect Email or by contacting us by telephone or postal mail at the contact information posted at the bottom of this page.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our web site.
We use other third parties to handle secure credit card transaction processing from our site. When you make purchases with eConnect Email, we send your billing information as necessary for the third party to process your order.
Safeguarding Your Information
To protect your information, our credit card processing vendor uses the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions. In addition, our vendor is certified as compliant with card association security initiatives such as the Visa Cardholder Information Security Program (CISP), MasterCard® (SDP) and Discover Information Security and Compliance (DISC). eConnect Email accounts require username and password to log in. When you're finished using eConnect Email, please click the Log Out link in the top right corner of your screen to prevent someone from using your computer to access your account.
Due to the sensitive nature of your recipient lists, we do not re-send forgotten passwords. Users must follow online instructions to reset their passwords if they forget them. Account passwords are encrypted from our own system admins, who cannot see your passwords and can only reset them.
Children under 18
We do not knowingly provide accounts, market to or solicit information from children under the age of 18. Our terms stipulate you must be 18 years or older to use the eConnect Email system. Any violations of this policy would be subject to immediate termination without refund.
You can contact us at:
2705 Bee Cave Road
Austin, TX 78746