Frequently Asked Questions
Looking for help with your eConnect account? Our Frequently Asked Questions below should be able to help.
eConnect Email is for everyone who would like to promote their company’s products and services and build customer relationships through permission-based email marketing.
Once you have signed up with an account, we will email you your password and you can start preparing your lists and sending your campaigns.
Absolutely…to start building your subscriber base, one option would be to subscribe to one of our Monthly Fixed Plans, which starts at $19.95 per month or you can choose to sign up with our Pay Per Campaign plan.
If you are thinking of purchasing or renting lists and using eConnect Email to send out your campaign, the answer is NO. eConnect Email only allows permission-based email marketing.
You will have access to eConnect Email’s features and you can send your campaign to your subscribers based on the plan that you have subscribed to. On top of that, you will have unlimted server space to store your image files.
Yes, and we encourage you to do so to retain your branding.
We support and provide the following authentication:
- Sender ID
- Domain Key
Yes, we do. All transactional emails and campaign emails are running on a separate dedicated IP address.
Would you give your email address to a company and allow them to sell it to others, when all you get in return is spam? If your answer is “No”, it is likely that others on these permission-based lists feel the same way.
No, we do not and will never provide email addresses for sale or rent. Our Anti-Spam policy prohibits the use of purchased or rented lists on our system.
Frankly, all email servers will experience blacklisting. But we monitor our mail servers on a daily basis and will get our servers delisted should we ever be blacklisted. At the same time, we will block the affected mail server and reroute all sending activities to our other servers.