In a post on the eConnect Email Blog at the beginning of October, James Trumbly, Director of Business Development at eConnect Email explained how to use an email marketing system to nurture leads. Trumbly discussed how the best lead nurturing approaches to email marketing consists of delivering high quality content to a narrowly targeted audience at regular intervals. In addition, they always provide incentives to opt in to an email list that contains your ultimate offer and leads to a sale.

I’d like to talk about how marketing should approach leads after they’re nurtured by email marketing when the prospect is ready for qualification. In my view, the lead qualification process, like the lead nurturing process, should stay within the marketing department. I also think that marketing personnel should take the additional step of getting on the phone to qualify leads. While this is a function normally left to sales departments, I think Marketing is in a better position to qualify leads- and by doing so will ultimately produce higher quality leads for your sales teams. Here’s why:

Marketing Doesn’t Have Near-Term Quotas to Close Deals
The reality of sales departments is that salespeople live quarter to quarter, and they have to hit a quota each quarter in order to stay in the good graces of their department. While this is a great incentive for keeping your sales team motivated to bring in revenue, that same incentive could be counterproductive in the lead qualification process.  So that is the reason I believe Marketing is better suited for lead qualification.

First off, the marketing department isn’t particularly concerned with hitting near-term quotas. This allows the marketer to engage a prospect in a more open and honest conversation about their needs, purchase time frame, budget and other factors that comprise typical qualification criteria. Beyond that, marketing departments should become more responsible for the quality of leads that they send to the sales team. By managing the qualification process, the marketing team becomes intimately tied to the quality of the lead.

In order to make this work however, marketing departments need to be methodical about whom they hire, how they compensate and how the lead qualification process is managed- and improved. Here are four tips for managing this process:

1. Hire at the Junior Level
In any role, hiring the right person is critical. For the role of lead qualifier, you want someone energetic, competitive and willing to spend time on the phone. You also want them to be junior enough to grow into a different Sales or Marketing role. Beyond that, you want someone that can really drive a phone conversation and has the inquisitive nature to dig beneath the surface to and uncover information from the prospect.

2. Compensate with a Sales-like Pay Structure
The biggest driver in increasing the quality of marketing leads is to tie compensation to the sale. The easiest way to do that is to start them off at a base salary while offering them a commission based on the total revenue of closed deals. You can also add incentives for qualification accuracy such as an additional bonus for a great sales-accepted lead.

3. Decide How to Route Leads
The natural lead category breakdown is to create three buckets of leads:
a.  Qualified leads
b.  Disqualified leads
c.  Leads that need to be nurtured

All of these are fairly self-explanatory but the last one is worth elaborating on. The real opportunity for shifting this role to a marketing department is that you can dedicate someone to nurturing leads with a human touch. As such, there should be an intense focus on the nurturing aspect of lead qualification.

4. Improve Sales and Marketing Alignment
While this is a long-standing issue in companies across the globe, it’s a necessary area of focus for making this model work. Both the sales and marketing departments should have regular meetings about lead qualification criteria. This allows the sales team to fully understand why Marketing is disqualifying certain leads (and to double-check that they’re not disqualifying a few hidden gems). The best way to manage this process is to have both departments meet frequently. Introduce weekly meetings and gradually move to once a month.

While this is not a comprehensive list of what needs to happen, I believe it to be the key area of focus. If you follow these steps, you can create a Marketing team that drives more sales, is more accountable and is better suited to see its contribution to revenue.

How long do you have to snag your reader’s attention before you lose them? Say it with me: ten seconds or less. We’ve had this drilled into our heads, and great designers know what keeps people reading and what doesn’t. But what hasn’t been learned nearly so well is that your customer’s online attention is not only short, but also very narrow.

Usability guru, Jack Nielson, explains in a recent Alertbox Column that most users focus only on what interests them or what they expect will give them the answers that they need while ignoring the other content. Known as “Tunnel Vision,” this phenomenon can make the difference between click-throughs and deleted messages.

Let’s consider an example. You design a newsletter advertising your website’s 20 percent off sale. You include a headline, an image, a block of text that includes a coupon code, and a call to action that says “Shop Now.” Nielson’s usability research suggests that if you haven’t stated the coupon code in the headline or included it as part of the call to action, many subscribers won’t see it. It’s a phenomenon similar to banner blindness, where readers ignore portions of the screen that they think aren’t essential to the overall message. If the coupon code is necessary in order to receive the savings, you’ll need to follow a few design tips in order to keep it within your subscribers’ field of vision.

• Put important elements near each other.
  If your image shows sale items and information, try putting the coupon code within the image or as the image caption. If subscribers must read through a block of text in order to find the coupon code, they may miss it altogether.

• Include essential info in the link.
  People tend to focus on click-able elements within an email design. Your call to action button and any nearby links should contain the essential information you’re trying to communicate. So instead of using a call to action that says “Shop Now,” try “Save 20% with coupon code FALL2012.”

• Test with actual users.
  Designers have difficulty recognizing usability problems with their designs because they already know where the important information is and their eyes gravitate toward it. They might not recognize where tunnel vision might occur for the average subscriber. Creating simple A/B split tests can point out problems that keep your readers from noticing the important stuff amongst everything else.

Tunnel vision means that users often don’t see things that are right in front of them. By grouping important elements together and putting essential information where readers tend to look anyway, you can boost your click-through rates and ultimately, your conversions.

Hyde Park Baptist Church, located deep in the heart of Austin, Texas, reached out to us with the need to create a stronger, more appealing way to communicate to its members.  With that in mind, we were able to assist HPBC by creating email templates that would allow them to send out customized weekly messages to a variety of groups.  The email templates provide a consistent and organized theme that allows for a variety of people to receive announcements and other information without the dread of reading, yet another, boring black and white email.

University Ministry Example

General Ministry Example

Do you want to improve your email strategy?  Just a simple change can bring great results.  Contact HMG Creative to get started.

You’ve outlined a game plan, picked an email-marketing provider and even typed up some traffic-generating content but you failed to pull the trigger on the campaign. Why? Because you read some article about the migration to social communication and how it’s more effective than email? Well let me be the one to tell you that is an absolute fallacy and there is no quicker, more cost-conscious and measurable platform than email marketing. None. Don’t get me wrong, I love social media and the revolutionary candidness it is creating in people but no one likes to login to their Facebook or Twitter and see a bunch of ads or posts about a new polyester sweater that comes in a fruity sherbet color and runs two sizes too small. Social media is just that, social. The companies who are successfully using social media to market their business are the ones who are interacting and engaging their audience with real-life questions, answers and at times, unrelated content. So save your sales pitch for that email marketing campaign you’re about to send off as soon as you finish reading.

As pointed out in the infographic by b2bmarketing.net, there are numerous irrefutable metrics further solidifying my point that email marketing is:

• More visible
• More measurable
• More effective

And it’s a great tool for:

• Generating leads
• Building your brand’s identity
• Driving sales

Now if those aren’t some insanely valuable statistics then I don’t know what is. So log back into your email-marketing provider (hopefully eConnect Email), choose a catchy and thought-provoking subject line and hit the SEND button. You’re welcome.

Source: CRMSoftware.TV

Is your email marketing campaign not producing the results you’d like? You’re not the only one. Many users of e-mail marketing services are running into several hurdles that these three critical steps are sure to overcome.

1.    Saying Hello

After obtaining a customer’s email most marketers don’t send an introductory “Hello” email but rather wait for the next newsletter to roll out. This is a big mistake as the first 48 hours are crucial in client retention, as you will never have a second chance to make a first impression. Brian suggests that marketers touch base with their newly acquired follower just as a courtesy. Reach out and introduce your company, suggest a service, give them a preview of what’s to come in next month’s newsletter, etc. This will guarantee some type of engagement and make your new follower feel welcome.

2.    Keep The Conversation Alive

So they signed up for your newsletter, you’ve touched based with them and you’ve received a reply. Now what? Keep the conversation going. If you know what your product does and how it creates value for the end-user then formulate a 2 or 3 step process that will guide your follower toward a purchase.

3.    Follow Up on Abandoned Carts

The last and probably most important part of the process is the follow up. You have managed to guide your follower through the majority of the purchase process but right before they commit they abandon ship. It’s like running the yardage but not scoring a touchdown. If you notice this happen, try your best to follow up with them within 24 hours. Thank them for filling out the form/stopping by/adding items to their shopping cart/etc. and ask if they have any questions. Let them know that you are there to help by giving them a way to communicate with you should it be your blog or a direct line. Most of the time, you will find that the only thing stopping them from completing a purchase was a question they had. The follow up is key in converting those people that just need a light push in the right direction.

Two months ago, Hotmail announced the addition of new email controls that will give users greater ability to regulate the influx of marketing messages they receive. The new features will address the problem of “graymail,” the messages a user did at one time subscribe to but which now no longer engage his attention.  Newsletters, Groupon-style ads, and online clubs can all fall under the category of graymail if the subscriber deletes or marks them as spam without opening.

How Hotmail users will control graymail

The primary change to Hotmail’s handling of graymail is that newsletters will be automatically marked as such by the email service. This designation will enable Hotmail users to perform tasks such as:

• Scheduled Sweeps—Designate an expiration date for mail from specified senders, with automatic deletions when the message expires. This action also allows Hotmail users to sweep newsletters directly to a subfolder or to delete them altogether

• Inbox Unsubscribes—Unsubscribe from a mailing list directly from Hotmail’s inbox. Hotmail will handle the unsubscribe process for you, or simply block the email

• Instant Actions—Delete, flag, mark read, or sweep messages to a subfolder simply by hovering over the message in your inbox

What this means for marketers

While news of Hotmail’s new graymail controls may cause initial panic for email marketers, the truth is that the success of your email marketing campaign will continue to depend on the same thing it always has: value for the subscriber. Your customers wanted your email once; by making each email communication relevant to your subscribers, you can continue to keep them engaged with the marketing emails you send.

Continue…

The scissors are on the table. The  hand is in his pocket. The weather was nice.

I’m bored already.

If you’re prepping an email campaign, then you already know that if you don’t have an interesting subject line, you’re dead in the water. There’s more to email campaigns than “Laptops Are On Sale.”

Strong active verbs help make your subject lines taut and exciting. If you’re cold emailing a sales lead, or following up with an existing customer hoping for follow-through sales, strong action verbs are absolutely essential.

What is an action verb?

An action verb is simply that: a verb that denotes an action. The opposite of an action verb is a passive verb, a verb that doesn’t denote an action. Jump is an active verb. Punch. Explode. Grab. Run. Scream. Smile. Active verbs do something.

Am, is, are, was, were, be, being, been. Those are passive verbs. They don’t do anything. They just sit there. You have a five to ten word subject line to get your readers’ interest, and passive verbs won’t get the job done.

Continue…

As 2011 draws to a close, email marketers should already be planning their strategies for the 2012. While 2011 saw the establishment of new technologies as mainstream, 2012 will enable us to deepen our engagement with these technologies, thereby catering more effectively to an ever more mobile and connected audience. Without further ado, let’s dive into the top email strategies for the new year.

• Deeper Customer Engagement

By engagement, I mean two-way conversation. Email marketers must focus more stringently on involving subscribers in dialogue, speaking with them, rather than at them.

• Relevant Content

List segmentation will take top priority in 2012 as subscribers expect email messages to increasingly reflect their personal preferences and needs. Creating targeted lists based on subscriber behavior such as email clicks, website browsing, and previous purchases will enable businesses to send content that remains high on the subscriber’s priority list.

• Mobile Optimization

As people increasingly use mobile devices to check email, businesses will need to create messages that acknowledge the unique aspects of mobile design. Single columns, larger fonts and buttons, and increased space between clickable elements all make emails easier for mobile users to navigate.

• Automated Campaigns

While many businesses already use triggered responses for email receipts and welcome letters, automation will gain a whole new level of sophistication in 2012. Increase customer engagement with your brand by using automation for cross sell and up sell offers, birthday/anniversary greetings, purchase recommendations, and more. By utilizing multiple triggers for your automation campaign, you can keep loyal subscribers engaged on a consistent basis.

• Social Media Integration

No longer will email and Facebook operate in parallel universes. Social sharing will become an intrinsic part of email marketing strategies in 2012 as businesses seek to create multi-channel communication. Enabling subscribers to share message content via social media icons will increase the likelihood of your message reaching an ever broader audience of targeted prospects.

• Email Marketing Becomes More Important, Not Less

Ultimately, despite speculations that email is dead, email marketing will gain greater importance in 2012 than ever before. Email messages will be more personal and relevant based on subscriber data, making them an integral part of a multi-pronged approach to overall customer engagement.

eConnect Email remains on the cutting edge of email marketing technology and stands ready to help you incorporate these vital elements into your strategy. By starting out on the front edge of evolving email technology, you’ll be ready for whatever new developments 2012 brings your way.

Email newsletters are a great way to communicate with your customer base and keep them interested in what’s happening with your company. But don’t get so enamored with newsletters that you forget all of the other excellent ways you can use email marketing to your advantage. Ready to add some spice to your email campaign? Try one of these email approaches:

• Marketing Email

Use your emails to promote sales events, offer limited time only specials, give discounts to your best customers, and remind subscribers about special deals and offer deadlines.

• How-To Email

Keep subscribers interested in the messages you send by showing them how to do something, providing expert tips on a particular topic, or building credibility with industry knowledge.

• Event Management Email

Manage both online and in-person events by using email to send invitations, provide conference or webinar details and reminders, and ask for feedback after the event. Your subscribers will love the personal, interactive touch, and you’ll love the ability to receive instant responses from subscribers.

• Branding Email

Sometimes, your subscribers just need to see your company name and logo in their inboxes in order to strengthen their familiarity and trust with your brand. Branding should be part of every email you send as you seek to retain current subscribers and make new contacts.

In addition to specific types of emails, you can also use every email you send to accomplish multiple purposes. By avoiding the rut of single-purpose emails, you can accomplish all of the following and more:

• Gain customer data

Keep an eye on key performance indicators such as open rates, click throughs, forwards, and unsubcribes for each of the various types of emails you send in order to determine which ones are most effective.

• Build relationships

People love to know you’re thinking about them. Give them chances to interact with you via email and you’ll build lasting relationships based on loyalty over the long term.

• Determine email ROI

ROI is much easier to monitor for email marketing than it is for social media venues. With a good analytics program, you can determine exactly which email formats and strategies lead to the greatest sales and conversion results.

At eConnect Email, we make monitoring your email campaigns simple using easy-to-understand analytics reports and statistics. We’ll also help you design custom emails that deliver your message in a unique and memorable format to every subscriber, every time.

With every email you send, it gets easier to fall into old habits. Before you know it, they all start to look the same, or even worse, to incorporate some flagrant email marketing errors. If you haven’t taken the time to flesh out your “To Don’t” list, start by correcting these common mistakes:

1.  Failing to Design for Mobile Devices

With roughly 20% to 30% of users checking the majority of email on their phones and almost 90% doing so at least occasionally, you can’t afford to fall off the bandwagon. To get you started, here are some quick tips that will make your next email more mobile friendly:

• Use fonts that can be easily read on tiny screens.
• Put space between clickable elements to accommodate touch screens and clumsy fingers.
• Enlarge the call to action buttons, making it stand out from surrounding content.

Continue…